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Refund & Return Policy

Overview

The Refund & Return Policy only applies to consumers (B2C).

The client has the right to withdraw from this contract within 14 (fourteen) days without giving any reason. The cancellation period is 14 (fourteen) days from the day on which the customer or a third party named by the customer, who is not the carrier, took possession of the last goods. In order to exercise the right of withdrawal, the customer must contact us by post at:

Rave Painter’s Shop UG
Feldbergstr. 9-11
79761 Waldshut-Tiengen
Germany

or by email at: [email protected] by means of a clear declaration of your decision to withdraw from this contract.

You can use the attached model withdrawal form for this purpose, but it is not mandatory to use it.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the fourteen-day cancellation period has expired.

Model withdrawal form (If you want to cancel the contract, please fill out this form and send it back.)

To: Rave Painter’s Shop UG
Feldbergstr. 9-11
79761 Waldshut-Tiengen
Germany

Email: [email protected]  

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer (s) (only if this is communicated on paper)
Date

The Store’s customer service, will then contact the customer and indicate how to return the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Shipping costs are borne by the Store for problems attributable to the processing and delivery of your order. Otherwise, the direct return costs will be borne by the customer.

Following the receipt of the returned goods by the Store, the customer will be refunded the respective amount, within a maximum of 30 days from the date of the goods reception. The refund will be made using the same method of payment that was used by the Customer for the initial transaction, unless the Store expressly agrees with you on another means of payment. The store will refund the payment just upon receipt of the good in the original packaging, in impeccable condition

The goods offered in stores are new and original. Art Paint is liable for defects in the goods based on applicable law. Art Paint also complies with the legal guarantee for good conformity.

Art Paint will take measures to fully ensure the proper functioning of the Store, in the areas indicated by current technical knowledge and undertakes to remove within a reasonable time all shortcomings reported by the customers.

Any item purchased in the Store may be the subject of a complaint, in compliance with the terms and conditions of complaint established by law, if it has defects that constitute non-compliance with the concluded sales contract.

In case the Customer finds the damage of the Goods during the transport, it is recommended that he draw up in the presence of the courier a report of damages.

We can refuse repayment until we have received the goods back or the customer has provided evidence that he/she has sent the goods back, whichever is earlier.

The client sends the goods that are the object of return in the original sealed (unopened) packaging, with the mention “Art Paint – Return” no later than 14 days from the date when the Store was informed about the withdrawal from this contract to the following postal address:

Rave Painter’s Shop UG
Feldbergstr. 9-11
79761 Waldshut-Tiengen
Germany

The deadline is met if the customer sends the goods before the fourteen-day period has expired.

Exceptions to the right of withdrawal

Following items are non-returnable:

  • Gift cards
  • Goods that have been unsealed or damaged after delivery.
  • Goods made to your specifications or that have been clearly customized.
  • Property that may deteriorate rapidly or whose expiration date may be quickly exceeded.
  • For the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • For the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • For the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Rave Painter’s Shop UG
Feldbergstr. 9-11
79761 Waldshut-Tiengen
Germany

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product after you received the RMA number from us to:

Rave Painter’s Shop UG
Feldbergstr. 9-11
79761 Waldshut-Tiengen
Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.