We only ship to addresses in Albania, Andorra, Argentina, Austria, Australia, Bahrain, Belgium, Bosnia, Brazil, Brunei, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Greenland, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Mongolia, Montenegro, Nepal, Netherlands, New Zeeland, North Macedonia, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, Unites States (US) and Uzbekistan.
Find more on our Shipping & Delivery page.
Art-Paint Shop is exclusively an online store and does not have any retail space.
Due to security and privacy reasons we do not honour orders received by different means than the online shop.
We will be glad to answer your questions by email. Please write us at contact@art-paint.shop or use the contact form.
You can reset your password by using the "Forgot password" link. If not, send us an email at contact@art-paint.shop.shop during normal business hours and we will reset it for you.
Make sure you click the login button and enter your correct information. If you have misplaced the password, you can request a new password. After entering your e-mail address in the appropriate field, you will receive an e-mail from us with which you can take the necessary steps. If necessary, check your spam folder.
If the problem persists, email us at contact@art-paint.shop.
For information on data protection, active cookies and data use, please refer to the GDPR and Privacy Policy pages.
Foreign customers within the EU are not charged VAT if they provide a valid VAT registration number for the shipping address during checkout. Please note that orders to German locations always include VAT regardless of the invoice country. Orders for addresses outside of the EU never include VAT. You can always edit your VAT registration number in your account.
Product availability can be seen in the information given at each article in the shop. If there are less than 2 products in stock you are notified below the article price.
You can order the number of products you need if a product is in low stock. The difference will be backordered and we will ship it to you for free once we get it from the manufacturer.
Please check whether you have reached the required minimum order quantity or the minimum order value of 49 € or equivalent.
For security reasons gift cards are sent automatically by the system by email you provided. Before completing purchase, please verify the correctness of the email address you provided.
Please check your inbox or your spam folder of your email service.
Please note that gift cards are not refundable.
If you don't find it of for any inquiries, email us at contact@art-paint.shop and we will be happy to help for you.
We work with following bonus system:
Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.
We offer you the following payment types: credit card, Affirm, Afterpay, Alipay, Bancontact, BECS, EPS, Giropay, EPS, Klarna, iDEAL, Multibanco, OXXO, Przelewy, SEPA, Sofort and WeChat, which will be indicated at the beginning of the ordering process. In the case of a credit card purchase, your credit card account will be debited once the order is placed by you. We reserve the right to dispatch all deliveries against prepayment. The Store reserves the right to change the available payment methods without prior notice.
Visit our Payment Methods page for more information
Our secure payment provider is Stripe.
Although Stripe offers a multitude of payment options, it may not offer your preferred one. We are not in control of this process.
No, your own Klarna account is not a requirement.
Even when buying on account with Klarna, Art-Paint Shop is still the responsible party for answering general questions about products, delivery times, returns and the right of return.
Questions regarding outstanding charges or credits can be addressed directly to Klarna customer service in your country.
Yes, shopping with Klarna is possible for both private and business customers. You will receive your Klarna invoice with payment instructions via email directly from Klarna as soon as your order has been shipped. Please note that Klarna and not Art Paint Shop is the sender of this email.
After completing an order, you will receive an order confirmation from us with the order details in short form for you to check.
A shipping confirmation together with the invoice and the tracking number will be sent once the order is completed and shipped..
Please note that our emails can end up in the spam folder. It is therefore advisable to check this if you do not receive a communication from us. If the problem persists, please contact us by email at contact@art-paint.shop.
For more information visit our Shipping and Delivery page.
Defects in the goods must be reported to us in writing or by telephone within 3 days of receipt of the goods.
The customer bears the shipping risk. In the case of shipments, the risk passes from us to the customer as soon as the shipment leaves our premises. This is customary in the trade and means that claims for damage or loss of the goods against the carrier (post office, forwarding agent) can only be made by the recipient.
To be able to resolve the issue quick, please report transport damage to us immediately after receipt of the goods by email at contact@art-paint.shop.
For more information visit our Shipping and Delivery page
We offer premium shipping at customer's choice, service offered by our shipping partners DHL and DPD. Please note that the orders are prepared carefully usually in 3-5 business days. (subject to stock availability).
For more information visit our Shipping and Delivery page.
The warehouse is not at the same location as Art Paint Shop. In addition, we do not have retail space, therefore not possible to collect the goods and deliveries are made exclusively by shipping companies.
We wish to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem!
You can return your order or part of an order within 14 days after receipt of the goods. The goods shall be complete, still in their original package and have remained undamaged.
For more information visit our Refund & Returns Policy page
For returns the customer bears the costs, except if we sent the wrong product or the product is damaged.
Please read the Return & Refund Policy for more information.
If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately via email at contact@art-paint.shop. We will then gladly find a satisfactory solution to the problem.
Please read the Return & Refund Policy for more information.
The right of return applies to all private customers (B2C). It does not apply to business customers (B2B)
Please read the Return & Refund Policy for more information.
Please read the Return & Refund Policy for more information.